Domestic Shipping Policy
SHIPMENT PROCESSING TIME
All orders are processed within 2 - 3 business days, Monday through Friday.*
*Please note that due to vendor and shipper delays related to COVID19 restrictions, some orders may be delayed. We will be doing our best during this time to safely and quickly package and ship all orders while observing safe social distancing and sanitation practices. If you have any questions about your order processing time, please email firstname.lastname@example.org.
SHIPPING RATES AND DELIVERY ESTIMATES
We offer easy, $10 flat rate shipping on all domestic orders $49 and under. Domestic orders of $50 or more ship free. Greeting cards also ship free.
|SHIPPING METHOD||ESTIMATED DELIVERY TIME||COST|
|Free Shipping||2 - 7 Business Days||$0|
|Flat Rate Shipping||2 - 7 Business Days||$6 - $9|
|Priority Shipping||2 - 3 Business Days||$10 - $20|
|Express Shipping||1 - 2 Business Days||$35|
Shipping Estimates are not guaranteed. Adelina Social Goods is not responsible for delays or longer shipping times.
SHIPMENT CONFIRMATION AND ORDER TRACKING
Once your order has been processed for shipping, you'll receive an email notification with shipping information and a tracking number. Please allow up to 1 business day for tracking information to update with USPS.
If you receive a damaged product, please notify us within 2 business days of delivery. Keep your packaging. Send an email with photos of the breakage and any damage to packaging to email@example.com.
International Shipping Policy
We offer shipping to the EU, Canada, and Mexico. Flat rate international shipping is $15 to Canada and Mexico, and $20 to the EU. Shipping is via USPS Priority Mail International and is expected to take 6 - 10 business days, although this shipping time is not guaranteed. Adelina Social Goods is not responsible for delays or losses of packages held in Customs.
CUSTOMS, DUTIES, AND TAXES
Adelina Social Goods is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We accept returns within 30 days of the original purchase date. Please see our Returns page for details.
For more information, email firstname.lastname@example.org.