E-Commerce & Retail
Social Commerce Trends 2026: What Online Sellers Need to Know
Two years ago, most of the sellers I worked with treated social media as the top of the funnel. You…
Author: Olivia Bennett
Olivia Bennett covers e-commerce, retail, and customer experience, helping small brands grow online and in-store.
E-Commerce & Retail
Ethical Consumerism: Why Shoppers Are Choosing Purpose-Driven Brands
I have spent a good part of my career watching people shop. Some of that work happens in spreadsheets full…
Customer Experience
How to Build Customer Loyalty: A Practical Guide for Small Brands
The first time I sat down with the founder of a small skincare shop, we were supposed to talk about…
Customer Experience
How to Get More Customer Reviews Without Being Pushy
I have sat in a lot of meetings where someone asks the room how to get more customer reviews, then…
E-Commerce & Retail
Omnichannel Retail Strategy: How to Connect Your Store and Website
A few years ago, a home goods retailer asked me to review their omnichannel retail strategy because their new website…
E-Commerce & Retail
12 Visual Merchandising Ideas for Small Shops That Sell
I write product copy for a living. Most of my week, in fact, goes into product descriptions, collection pages, and…
E-Commerce
How to Write Product Descriptions That Actually Sell
If you have ever wondered how to write product descriptions that turn casual browsers into buyers, let me start with…
E-Commerce
12 Ecommerce Product Photography Tips That Boost Sales
I have spent most of my working life behind a camera pointed at things that do not move, and the…
E-Commerce & Retail
Sustainable Shopping Trends Shaping Retail in 2026
For about ten years, I sat in meetings where sustainable shopping trends were the slide near the end of the…
Customer Experience
Customer Retention Strategies That Turn Buyers Into Regulars
I have spent most of my working life building customer retention strategies, and almost all of them started with the…